Privacy Policy

1. Introduction

CareConnect ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform that connects families, case managers, and social workers with licensed 245D care providers in Minnesota.

2. Information We Collect

2.1 Information You Provide

When you use CareConnect, you may provide us with:

• Account Information: Name, email address, phone number, and account credentials
• Profile Information: Professional role (case manager, social worker, discharge planner, family member), organization affiliation
• Care Inquiry Information: Service needs, waiver types, location preferences, and service requirements
• Communication Data: Messages sent through our secure messaging system, booking requests, and support inquiries

2.2 Information from Providers

Licensed care providers on our platform provide:

• Business information, license numbers, and verification documents
• Service offerings, capacity information, and facility details
• Contact information and availability

2.3 Automatically Collected Information

We automatically collect certain information when you access our platform:

• Device information, browser type, and IP address
• Usage data, including pages visited and features used
• Location data (with your permission) for provider searches

3. How We Use Your Information

We use your information to:

• Provide and maintain our platform services
• Connect families and care coordinators with appropriate care providers
• Facilitate secure communication between parties
• Process bookings and service requests
• Verify provider credentials and maintain quality standards
• Send service-related notifications and updates
• Improve our platform and develop new features
• Comply with legal obligations and industry regulations
• Prevent fraud and ensure platform security

4. How We Share Your Information

4.1 With Your Consent

We share your contact information and service needs with care providers only when you initiate a booking request or inquiry. You control what information you share through our platform.

4.2 Service Providers

We may share information with trusted third-party service providers who assist in operating our platform, including:

• Hosting and infrastructure providers
• Payment processors (for provider subscriptions)
• Email and communication services
• Analytics and performance monitoring tools

4.3 Legal Requirements

We may disclose information when required by law, such as in response to court orders, legal processes, or to protect rights, property, or safety.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Limited access to personal information by authorized personnel only
• Secure backup and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correct: Update or correct inaccurate information through your account settings
• Delete: Request deletion of your account and associated data
• Object: Object to certain uses of your information
• Withdraw Consent: Withdraw consent for data processing where consent was the basis
• Data Portability: Request your data in a portable format

To exercise these rights, please contact us at careconnectmkting@gmail.com.

7. Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal information within 90 days, except where retention is required by law or for legitimate business purposes.

8. Children's Privacy

CareConnect is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us: